FAQs

We are here to help you. Couldn't find an answer? Having more questions?

Just contact us at support@eblofficial.com or chat with us online.

Order

Log in to your EBL Official Account, click ‘My Account’, then select ‘My orders’ in the pull-down menu.

Since orders begin processing right away, changes can't be made to existing orders. If you need to change the delivery address or the items in your order, you can try contacting us to cancel your order or tell us the product/address you want to change. We can only change orders placed on the same day, so if you have any questions, please contact us within 24h of placing your order.

Canceling an order is one of the last things we want to do, but we have to do it for several reasons:
1) Item is out of stock.
2) Undeliverable areas.
3) Your financial institution did not allow the transaction.
To get more personalized information about cancellations please feel free to email at support@eblofficial.com

Scheduled delivery orders can be canceled 24 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be canceled, but you can return it within our 14 free return days.

If you are having issues with a promotion code, please contact us for assistance.

First find the product you need to download the user manual for, then you can find the user manual in the product details.

Payment

We accept the following forms of payment:

-American Express

-Discover

-MasterCard

-Visa

-Diners Club

-PayPal

-Google Pay

-Apple Pay

-Shop Pay

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

For any technical difficulties you are experiencing with our website, please email us at support@eblofficial.com or contact us online, we will reply you within one business day.

Delivery

USA, Canada, Mexico.

For USA: Normally $5 for each package, free shipping on purchases over $25.

Shipping costs to Mexico and Canada depend on the weight of the product. Learn more details from the shipping information page.

USPS and UPS are our logistics partners to ship out EBL products. we will choose the carrier that we think works best for our customers.

7-10 business days.

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.

If you believe your order should have shipped but you did not receive the email, please check your junk email, or contact us.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,depending on the product. Once an item has been shipped,you will receive a shipment notification email.

Unfortunately, we cannot change the shipping address once the product is in transit.

If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

All product deliveries are arranged by the logistics company. If the tracking information shows "delivered" but you have not received your package, please contact USPS or UPS promptly. And you can also contact us if you have any questions.

We will promptly replace any product that is damaged in transit. Just contact us to notify us of the situation within 48 hours of product arrival.

Please contact customer support at support@eblofficial.com.

Return & Refunds

1) Returns must be made within 30 days of purchase.
2) Products must be unused and in good condition with all packaging attached.
3) You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

For product issues, we will cover the postage; for non-product issues, the customer will cover the shipping costs.

Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

After-sales Guarantees

To obtain warranty service, please contact our customer service team at support@eblofficial.com. We will get back to you within one business day.

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

Warranty excludes:

1) Damage caused by misuse the faulty parts.(including static discharge).

2) Improper installation.

3) Damaged by yourself.

4) Purchase the product by mistake.

5) Neglect, accident or modification, which was welded or changed during the assembly process.

6) Complimentary products.

Account

Firstly, click on My account to access your personal information. Secondly, click on Forgot your password?, and submit your email address then we will send you an email with instructions on how to reset your password.


If you do not receive the e-mail, please check your spam folder and social tabs. If you still do not receive the email, please try again using a different browser or contact us via email (our service email is:eblmallofficial@gmail.com)

You can contact our customer service via email: support@eblofficial.com, tell us your name or phone number and we will help you find it.

You also have the option of being able to create a new account.

You can follow below 2 ways to add a new shipping address:

1. Find the address book, you will see all the addresses that have been added, then add the address.

2. Add a new shipping address to the checkout page.