FAQs

Log in to your EBL Official Account, click ‘My Account’, then select ‘My orders’ in the pull-down menu.

As orders usually start processing within one business day, if you need to cancel your order, modify your product or change your shipping address, please contacting us within 24 hours of placing your order

Canceling an order is one of the last things we want to do, but we have to do it for several reasons：

1) Item is out of stock.

2) Undeliverable areas.

3) Your financial institution did not allow the transaction.

4) The order is identified as a fraudulent order.

To get more personalized information about cancellations please feel free to email at support@eblofficial.com

If your order has not been shipped, please contact customer service support to cancel your order within 24 hours of the order time.

However, the orders that have been shipped cannot be cancelled.

The code is invalid probably because it has expired or has not reached the minimum amount.

Go to page User Manuals and search for the product model to download the manual.

In most cases, the battery charger blinking indicates that the positive and negative terminals of the battery are installed backwards, resulting in a short circuit, poorly placed batteries, broken batteries, or charging of non-rechargeable and unmatched batteries.

Before troubleshooting a battery that is not charging, please ensure that two things are confirmed:

1. the battery is rechargeable
2. the correct charger is being used.

If both of these conditions are met, then consider the following possibilities:

1. Check the voltage of the battery. Over-discharging the battery may cause it to fail to charge.
2. Attempt to charge other functioning batteries. If they charge successfully, the issue may lie with the problematic battery. If they do not charge, the charger may be malfunctioning.

You need to know the output current of the battery charger you are using first, then calculate the charging time based on the capacity of the battery.

Charging time (rough calculated) =Capacity of the battery / Output current

We recommend charging the batteries every three months if they have not been used for a long time.

You should remove the battery from the device immediately and leave it to cool down. If the temperature of the battery is overheated, please stop using it.

The battery life depends on the load current of the battery and the frequency of use.

We accept the following forms of payment:

-American Express

-Discover

-MasterCard

-Visa

-Diners Club

-PayPal

-Google Pay

-Apple Pay

-Shop Pay

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

For any technical difficulties you are experiencing with our website, please email us at support@eblofficial.com or contact us online, we will reply you within one business day.

We can ship to the continental United States. And we also deliver to Canada and Mexico as well as other countries. Please view more details in the Shipping Information page

Shipping is usually arranged within two to five days for products that are in stock.

For pre-sale products, please refer to the time noted in the product link.

For USA: Normally $5 for each package, free shipping on purchases over $25.

Shipping costs to Mexico and Canada depend on the weight of the product. Learn more details from the shipping information page.

USPS and UPS are our logistics partners to ship out EBL products. We will choose the carrier that we think works best for our customers.

Our warehouse is in California and can deliver in 7 to 10 days for most areas, while Hawaii or more distant locations may take about 20 days for delivery.

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.

If you believe your order should have shipped but you did not receive the email, please check your junk email, or contact us.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,depending on the product. Once an item has been shipped,you will receive a shipment notification email.

Unfortunately, we cannot change the shipping address once the product is in transit.

If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

All product deliveries are arranged by the logistics company. If the tracking information shows "delivered" but you have not received your package, please contact USPS or UPS promptly. And you can also contact us if you have any questions.

Please check the outer packaging of the courier for damage and send us photos of the outer packaging of the courier. We will promptly b any products that are damaged or lost in transit.

Please contact us and tell us what product you received. If an error product is shipped by the warehouse while processing your order, we will arrange for a replacement of the correct product for you and create a return label for you to return the wrong product.

1) Returns must be made within 30 days of purchase.
2) Products must be unused and in good condition with all packaging attached.
3) Refunds will be processed within 3-5 business days after we confirm receipt of your returned package.

For product issues, we will cover the postage; for non-product issues, the customer will cover the shipping costs.

Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

To obtain warranty service, please send your order number and contact our customer service team at support@eblofficial.com. We will get back to you within one business day.

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

Warranty excludes:

1) Damage caused by misuse the faulty parts.(including static discharge).

2) Improper installation.

3) Damaged by yourself.

4) Purchase the product by mistake.

5) Neglect, accident or modification, which was welded or changed during the assembly process.

6) Complimentary products.

Firstly, click on My account to access your personal information. Secondly, click on Forgot your password?, and submit your email address then we will send you an email with instructions on how to reset your password.

If you do not receive the e-mail, please check your spam folder and social tabs. If you still do not receive the email, please try again using a different browser or contact us via email (our service email is:eblmallofficial@gmail.com)

You can contact our customer service via email: support@eblofficial.com, tell us your name or phone number and we will help you find it.

You also have the option of being able to create a new account.

You can follow below 2 ways to add a new shipping address:

1. Find the address book, you will see all the addresses that have been added, then add the address.

2. Add a new shipping address to the checkout page.