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FAQs

♟Account

What should I do if I forget my password?

From the EBL Official homepage, click 'My account' --- A character icon, then 'Recover password', Enter the email address used to create your PoweraddMall account, click “Recover”, then we will send you an email with instructions to reset your password.


If you are not receiving the e-mail, please check your spam folder and social tab. If you are still not receiving the email, please try to use a different browser to operate it again or contact us via email(our service email is:eblmallofficial@gmail.com).

 

I forgot my email address, how do I obtain it?

You can contact our customer service email: eblmallofficial@gmail.com, tell us your name we will help to find it or you can also create a new account.

 

⌂Order

How do I check my order status?

Log in to your EBL Official Account, click“My Account”, then select “My orders”in the pull-down menu.

 

How do I modify an order?

Since orders begin processing right away, changes can't be made to existing orders. If you need change the delivery address or the items in your order, you can attempt to contact us cancel your order or tell us the product/address you want to replace. We can only change orders placed on the same day, so please contact us within 24h of placing your order if you have any questions.

 

 Why is my order canceled or delayed?

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are: The item is out of stock Listing errors Incorrect product listed Unsupported area.

We will contact you if any part of your order is canceled or if we need additional information to process your order.

 

Can I cancel my order?

Scheduled delivery orders can be canceled 24 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be canceled, but you can return it within our 14 free return days.

 

My Promotion Code is not working, what can I do?

If you are having issues with a promotion code, please contact us for assistance.

 

☑Payment

When is payment taken for my order?

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

 

How do I pay for my order?

So far we accept PayPal®, other payment ways are in testing.

 

What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, please email us at eblmallofficial@gmail.com or contact us directly, we will reply you within 24 hours.

 

⌫Shipping&Delivery

How much does EBL Official charge to deliver my order?

For the USA: Normally $5 for each package and free shipping for purchasing over $25+

For Canada: We recently opened shipping from the US to Canada for $20.

 

Will I be notified once my order has shipped?

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.

If you believe your order should have shipped but you did not receive the email, please check your junk email, or contact us.

 

How would EBL Official ship my order?

USPS and UPS are our logistics partners to ship out EBL products. we will choose the carrier that we think works best for our customers.

 

What countries do you ship to?

The USA and Canada.

 

How long does delivery take?

7-10 business days.

 

What do I do if my item is damaged or the wrong item?

We will promptly replace any product that is damaged in transit. Just contact us to notify us of the situation within 48 hours of product arrival.

 

Delivered but Not Received

All products' delivery arranged by logistic company, If tracking info shows “delivered” but you did not receive your package, pls contact USPS or UPS in time for your package, if you have any questions you can also contact us.

 

☎DeAfter Sale & Warrantyfault

Do I need to pay for the postage for returning the product?

Product issues, we will cover the postage; Non-Product issues, customer bears shipping costs.

 

What warranty do I have for the products I purchased from EBL Official?

The malfunction warranty differs from various products purchased from EBL Official. Detailed info related to the malfunction warranty is attached in the package. Any issues on the products you purchased, please feel free to contact us.

We will reply you within 24 hours.