WHAT ARE EBL'S SHIPPING OPTIONS?

Each order from EBL is shipped from the United States and will be delivered by standard shipping with an estimated delivery time of 7-14 business days.

When will my order be shipped?

We usually take 2 to 5 business days to schedule shipments, except for pre-sales items. A notification will be sent to the customer via email after shipment.

Which countries do you ship to?

We can ship to the United States, Canada and Mexico.

Do you ship internationally on your website? Can you ship to my country?

Our website is still testing shipping products worldwide. Therefore, the shipping cost charged at checkout is an estimate and will be based on the actual postage cost incurred when the product is sent by courier (generally based on the weight and volume of the products).
Please Note: We will refund the excess if the postage charged is more than the actual shipping charge. Meanwhile, if the postage charged is less than the actual shipping cost, we will also charge the customer for the additional shipping cost.

Domestic Shipping

• 📦For Most of the United States except Hawaii and Alaska

• 📦For Hawaii and Alaska

Delivery areas within the U.S.

EBL official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

1. Alaska
2. American Samoa
3. Guam
4. Marshall Islands
5. Northern Mariana Islands
6. Palau
7. Puerto Rico
8. U.S. Virgin Islands
9. Armed Forces Americas
10. Armed Forces Europe
11. Armed Forces Pacific

Please note: Power stations and solar panels cannot be shipped to Hawaii.

Thank you for your understanding.

International Shipping

We also offer international shipping to the following countries: Canada and Mexico.

And we can ship to other countries, but only for wholesale orders. Please contact us at support@eblofficial.com for more details.

• 📦For Canada

• 📦For Mexico

• 📦For Other Countries

Notes:

1) Standard Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) After the order has been paid, the warehouse needs 2-5 business days to process your order. You will receive a notification once your order has been shipped.

3) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.

4) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

5) If there is any shipping issue with your package, you must contact Customer Support within 30 days of  placing your order.

How would EBL Official ship my order?

USPS and UPS are our logistics partners to ship out EBL products. we will choose the carrier that we think works best for our customers.

How do I check the status of my order?

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number. If you do not receive this email, please check your spam or junk mail folder or contact us by email at support@eblofficial.com.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used,depending on the product. Once an item has been shipped,you will receive a shipment notification email.

Why is there no tracking update?

If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipping address once the product is in transit.

What do I need to do when the product I received is different from the one I ordered?

Please provide some details about the issue and contact customer support at support@eblofficial.com.

Delivered but Not Received

1. If the tracking information shows that your package has been delivered, but you cannot find it, please wait two business days for it to arrive. In the meantime, we recommend that you check your home and ask your neighbors if they may have received it for you.
2. If after that you still haven't received it, please contact us via support@eblofficial.com and we will be happy to help you.

Welcome to EBL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing EBL products. We apologize in advance for any inconvenience your purchase of EBL products may cause.

If your product is defective during the warranty period, please contact us by mail or via live chat and let us know what we can do to help you.

We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.

Please note that this page is for products purchased through eblofficial.com. For products purchased through the EBL store on sites such as eBay and Amazon or from EBL's authorized distributors, please contact them directly.

Warranty Period

All products purchased from EBL are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

Valid Proof of Purchase

A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:

1. Provided order number from eblofficial.com.
2. The email or phone number or name used to place the order.

Limited to Original Consumer Buyer

The warranty on EBL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty excludes:

• Products without sufficient proof of purchase.
• Damage caused by misuse the faulty parts.(including static discharge).
• Improper installation.
• Damaged by yourself.
• Purchase the product by mistake.
• Neglect, accident or modification, which have been soldered or altered during assembly.
• Complimentary products.

How to claim warranty?

To obtain warranty service, please contact our customer service team at support@eblofficial.com.

Exchange

EBL will replace any EBL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.

Refund

We offer a 30 day hassle-free money back guarantee on items purchased directly from eblofficial.com. (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days.

Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method.

There are certain situations where only partial refunds are granted:

• Products with missing parts that do not affect normal use.
• Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

• Purchase the product by mistake.
• Usage of product contrary to its stated instructions.
• Returning products without any proven defect.
• Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
• Damage caused by improper storage, abuse or user error.
• Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will refund the money to your account once we receive the product. Please allow 10-15 business days for the credit to be applied to your credit card or original payment method.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at support@eblofficial.com.

How do I return an item?

• Get in touch with us and start the return process within 30 days of the original shipping date.
• Provide proof of purchase from eblofficial.com (either the email address, phone number used to register, or order number).
• The product should be returned in its original packaging, unused, and in the same condition as the item you received.
• Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.